Refund & Returns

We want you to be happy with your order. If something isn't right, this page explains how returns and refunds work.

You can request a return within 7 days of delivery, provided the item is unused and in its original condition and packaging. (Adjust this window to your business.)

Some items can't be returned for hygiene or safety reasons — for example perishable goods, personal-care items, or made-to-order products. These are marked on the product page.

• Contact us with your order number and the reason.
• We'll confirm and share return instructions.
• Pack the item securely and hand it to the pickup partner.

Once we receive and check the returned item, we issue the refund to your original payment method within 5–7 business days. Delivery charges may be non-refundable.

If your order arrives damaged or incorrect, tell us within 48 hours with a photo and we'll replace it or refund you in full — no return shipping needed.

Need help with a return? Reach us through the contact page.